At 99exchange, we are committed to promoting a safe, fair, and responsible gaming environment. Gaming should be a form of entertainment, not a source of financial or emotional distress.
By using our platform, you acknowledge and agree to this Responsible Gaming Policy.
1. Our Commitment
99exchange actively supports responsible gaming and takes reasonable steps to:
Prevent problem gaming behavior
Protect vulnerable users
Provide tools to help users manage their gaming activity
2. Eligibility
You must be 18 years or older to use our platform
Age verification may be required at any time
Accounts found to be operated by minors will be suspended immediately
3. Play Responsibly
We encourage users to:
Set personal spending limits
Play for entertainment, not income
Avoid chasing losses
Take regular breaks
Never play under emotional distress, stress, or intoxication
4. Self-Control Tools
99exchange may offer tools such as:
Deposit limits
Loss limits
Session time limits
Temporary or permanent self-exclusion
Users are responsible for activating these tools from their account settings or by contacting support.
5. Recognizing Problem Gaming
Gaming may be a problem if you:
Spend more time or money than intended
Neglect work, studies, or personal relationships
Borrow money to play
Feel anxiety, guilt, or frustration due to gaming
If you experience any of the above, we strongly recommend seeking help.
6. Self-Exclusion
Users may request self-exclusion for a defined or indefinite period. During self-exclusion:
Account access will be restricted
Marketing communications will be paused
Re-activation requests may be denied at our discretion
7. Financial Awareness
All games involve financial risk
No guaranteed winnings or profits
Past performance does not ensure future results
Users are solely responsible for their financial decisions.
8. Protection of Minors
We strictly prohibit underage gaming and encourage parents or guardians to:
Use parental control tools
Monitor device usage
Prevent minors from accessing gaming platforms